Ensuring IT Readiness for Tax Season at the Internal Revenue Service

Each year, the IT organization must prepare for and deliver the nation’s tax filing season and support mandates for new tax regulations. They depend on us for crucial, Program Management Office support of performance-oriented activities and resources to help align all aspects of IT readiness.

During a normal tax year, changes to the tax code requires IT to make updates to 65+ systems, hundreds of forms, and dozens of processes. Our team maintains inputs to the integrated master schedule across IT, updates standard operating procedures and readiness playbooks, conducts health and readiness assessments, and facilitates essential forums to connect all parts of IT to prepare for filing season. Recently, the IRS successfully delivered two extended filing seasons and provided taxpayer relief payments to millions of Americans due to the COVID-19 pandemic. These monumental efforts are a testament to solid planning and processes.

Key Takeaway: “Your folks are too good. Seriously, I want to express how great your team is and how much I appreciate everything they do.” – Internal Revenue Service client

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