Preparing 85,000 Internal Revenue Service Employees for a Cloud Upgrade

When IT planned to deploy the latest cloud-based Office 365 ProPlus suite of applications to more 85,000 employee workstations, they called on our strategists to help.

We developed and implemented an integrated stakeholder communications outreach approach to prepare employees to enthusiastically adopt a new way of working. We bridged the gap between leaders and employees, ensuring that concerns were heard and addressed and communicated the benefits of the new cloud-based technology. Our team of experts designed, developed and maintained an online Resource Center as a one-stop resource for users to develop skills. The deployment was a success, largely because a smooth technology deployment was paired with effective communication and change management to ready the organization for the upgrade.

Key Takeaway: Our consultants have supported the IRS with nearly every transformational IT initiative since 2005. In our support of the Windows 10 migration our client responded: “Heck of a job – thanks again for all the support to the Program!”

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