Welcome to your next great career leap at Cadmus
BA IT Training Documentation
Overview
What You’ll Be Doing
Business Analyst and Training Specialist to support critical transformation initiatives at our AT&T client. Candidates must be eligible to work in the United States as a U.S Perm Resident or U.S. Citizen This dual-role opportunity offers a blend of business analysis, user research, stakeholder engagement, and training documentation responsibilities. The ideal candidate is a strong communicator who can move seamlessly between technical and non-technical teams, document complex processes into clear epics and user stories, and develop effective training materials to drive user adoption. This role will be split approximately 50/50 between BA responsibilities and Training Documentation support for an adjacent project.
Who We Are
Cadmus is a technology-empowered strategic consulting firm with more than 1,300 experts dedicated to serving government, commercial, and non-governmental organizations worldwide. We help our clients achieve their goals and drive lasting, impactful changes by leveraging transformative digital solutions and unparalleled expertise across domains.
At Cadmus, we look for team players and problem solvers who are driven to use their unique perspectives and intellectual curiosity to help deliver breakthrough solutions that achieve transformative goals. As a member of our team, you'll collaborate with leading experts to support our clients across the globe. We offer competitive compensation, outstanding health care and retirement benefits, a vibrant and collaborative work environment, and ample opportunities for professional growth.
Join Cadmus. Together, we are strengthening society and the natural world. For more information, visit www.cadmusgroup.com.
Responsibilities
- Conduct user research through interviews, workshops, and surveys to gather functional and non-functional requirements.
- Collaborate cross-functionally with internal teams and AT&T stakeholders to define and document project epics, features, and user stories.
- Write clear, concise, and detailed epic and requirement documentation aligned with Agile delivery practices.
- Serve as the bridge between client stakeholders and internal technical teams to ensure shared understanding of project goals.
- Facilitate meetings, demos, and requirement validation sessions.
- Track and manage requirements through the development lifecycle, ensuring traceability and timely updates.
- Analyze project requirements and workflows to design targeted, easy-to-understand training materials for end users.
- Create user manuals, quick reference guides, FAQs, , and other training assets as needed.
- Partner closely with subject matter experts (SMEs), product owners, and the client to validate and refine training content.
- Ensure training materials are aligned with project objectives and end-user needs, and update them as the platform evolves.
Qualifications:
- Experience with telecommunication services
- 4–6 years of experience in a Business Analyst, Technical Writer, Instructional Designer, or similar hybrid role.
- Strong skills in user research, stakeholder communication, and requirement documentation (epics, user stories, features).
- Experience creating training manuals and user-focused documentation for enterprise systems.
- Ability to manage multiple priorities across projects and work independently while maintaining strong team collaboration.
- Familiarity with Agile/Scrum methodologies preferred.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office Suite (especially Word and PowerPoint)
- Experience with Miro is a plus
Additional Information:
Candidates must be eligible to work in the United States as a U.S Perm Resident or U.S. Citizen.
Based on eligibility and job status, Cadmus offers an excellent benefits package to include: medical, dental, vision, company paid disability and life insurance, 401(k) program, paid time off (PTO), paid holidays, voluntary time off (VTO), tuition reimbursement, adoption assistance program, other optional benefits and various bonus programs.
The minimum starting salary for this position is $100,000. The actual salary may be higher and will be determined by several factors, including relevant work experience, education, skills, and market competitiveness.
We value the critical role safety and health protocols contribute to everyone’s success at Cadmus, and work together to align and comply with all federal, state, and local safety and health mandates to ensure a safe and valuable work environment.
Cadmus is an Equal Opportunity Employer and prohibits unlawful discrimination. Cadmus is committed to providing a respectful workplace where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex (including pregnancy), sexual orientation (including gender identity and/or expression), national origin, military and veteran status, physical and mental disability, or any other characteristic protected by applicable law.
Learn more about Cadmus by visiting our website at: http://www.cadmusgroup.com
