Insights Blog
Championing Transparency and Civic Engagement Worldwide

Highlights of successful programs in Africa, Central America, and Eastern Europe The premise of open government is straightforward and impactful: […]

Insights Blog
When the Consultant Becomes the Client: Turning Our Customer Engagement Focus Inward to Improve CX

by Chris Frothingham Reflecting on my early experiences working for a larger, more traditional consulting firm, I was taught the […]

by Robin Camarote With the release of the 2020 Federal Employee Viewpoint Survey (FEVS) data, agencies are asking what’s different […]

by Beth McDonald The COVID-19 pandemic shifted the ground underneath American businesses. Nine months later, we all – mostly – […]

The U.S. Treasury Department’s Bureau of the Fiscal Service supports citizens, businesses and government clients, and manages access to a […]

The annual conferences brought together young political decision-makers to shape the Union’s future

When IT planned to deploy the latest cloud-based Office 365 ProPlus suite of applications to more 85,000 employee workstations, they […]

As the face of IT to more than 85,000 Internal Revenue Service employees and contractors, the User and Network Services […]

When the Internal Revenue Service sought to use AI to provide all 85,000 employees with 24/7 support, tools, training and […]

People with disabilities have an unemployment rate that is historically more than double the national rate. The Office of Disability […]

By Beth McDonald If it’s not in your inbox right now, it’s coming—your FY19 Federal Employee Viewpoint Survey data. The […]

By Robin Camarote You’re hard on yourself. That’s where it starts. Under stress, your annoyance, frustration, and negative judgments about […]

By Robin Camarote We know that employee engagement is important, yet it still falls through the cracks in our workdays. […]